radiaL

Turn scattered channels into one playbook you can run every day. Start by connecting your web store, marketplaces, POS, and ERPs to radiaL, then choose which locations can ship, pick up in store, or act as dark stores. Upload your catalog, map product attributes (size, hazmat, oversize), and set inventory rules like safety stock and buffer thresholds. Define cutoffs by node so the promise at checkout reflects real hours and carrier pickups. Spin up a sandbox with test orders, train store associates with the mobile app, and pilot with a few locations before rolling out chainwide.

Next, configure order routing like a decision tree you control. Create policies for ship-from-store, BOPIS, curbside, and ship-to-home that pick the best node based on proximity, on-hand inventory, labor capacity, and margin. Use dropship as a fallback when stores and DCs are tight, or steer bulky items to facilities with the right equipment. Set rules to avoid splits unless speed requires it, and decide when to consolidate for cost savings. At checkout, expose accurate delivery dates and pickup windows using real-time availability (ATP) so customers get reliable commitments. If something goes out of stock mid-flow, auto-reroute to the next node, adjust the promise, and message the shopper and associate immediately to prevent delays.

On the floor and in the DC, execution stays simple. Store teams receive pick waves by priority, scan items to confirm accuracy, and print labels with the carrier and service level preselected by your policy. For pickups, the system posts ready notifications, verifies IDs at handoff, and supports curbside arrival check-in. In the DC, pack stations follow the same logic with cartonization and compliance checks. Fraud holds, age verification, and hazmat restrictions run in the background so associates focus on fulfillment, not rules. Returns flow back through a branded portal with QR code or label options, restock rules by condition, and automated refunds when inspection passes. Throughout the day, dashboards track fill rate, on-time pickup, order cycle time, cancellation rate, and cost-to-serve. When metrics dip, adjust routing thresholds or capacity caps, publish, and watch changes take effect within minutes.

As you scale, use Radial to launch new programs without rebuilding processes. Stand up a holiday same-day zone using courier integrations and store capacity targets. Clear end-of-season stock by routing web orders to overstocked locations. Open new markets with pop-up nodes that handle pickup only, then layer in ship-from-store as traffic grows. Merchandise teams can attach inventory guardrails to promotions so demand never exceeds available units by region. Customer care agents edit orders, swap nodes, or convert ship-to-home into pickup from a single console with full timeline history. Developers extend it with APIs and webhooks for custom checkout promises, OMS integrations, and bespoke notifications. Cross-border settings handle duties presentation and restricted SKUs, while preorder/backorder logic captures demand without breaking SLAs. Start small, measure, tune, and expand—your teams get a repeatable workflow that keeps promises and protects margin, no matter how many channels you add.