Start by securing the inboxes your team actually uses every day. Connect the service to Microsoft 365 or your mail server in three moves: redirect MX records to the filtering gateway, set an outbound connector/smart host, and sync identities from Azure AD or LDAP so rules follow users and groups. Apply a starter policy with a sensible spam threshold, enable SPF/DKIM/DMARC checks, enforce TLS, and populate allow/block lists for known partners and threats. Turn on quarantine digests so staff get a daily summary, and let them self-release low-risk items while escalating anything that looks suspicious. This setup usually takes under an hour and immediately reduces noise in the inbox.
Once live, handle messages the same way you manage tickets: triage, act, and document. Use the message trace to find a specific email by sender, subject, recipient, or time. From a single view you can release, reclassify, or blacklist the source. Create impersonation rules for executives and finance aliases, including display-name matches and domain lookalikes. Enable time-of-click link inspection to rewrite URLs and check them when users actually click, not just at delivery. Scan attachments in a safe environment before delivery and block risky types (scripts, executables, nested archives). Schedule alerts for spikes in phishing or malware so you can react before users start reporting issues. more
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