HelpSpace

Unify support channels, automate workflows, and resolve customer issues faster.

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helpspace.io

HelpSpace for Windows

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Info updated on: Sep 2, 2026

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Open your day with a single queue instead of seven tabs. Connect your support@ mailboxes, bring in Facebook, X, and LinkedIn messages, add a chat widget to your site, and map each channel to the right team or brand. Set up categories, tags, and custom fields so every request is labeled the moment it arrives. Build routing rules by product, language, or skill set, define business hours and SLAs, and choose what escalates when a deadline is at risk. If you run multiple brands, publish separate portals with distinct logos and domains while managing everything from one place. Seed the knowledge base with your best answers, organize collections, turn on multilingual variants, and let customers search before they submit.

Once live, work from focused views that reflect your day: urgent bugs, pre-sales questions, billing, or VIP accounts. New messages arrive with full context—previous conversations, related tickets, and customer details—so you can act without hunting for history. Use AI to draft replies, summarize long threads, adjust tone, or translate on the fly. Apply macros to speed up routine answers and personalize them with variables. Collaborate with teammates through private notes and @mentions, and rely on collision detection to prevent duplicate replies. Turn social comments and DMs into trackable tickets, escalate live chats to email when a case needs more time, and attach files or link knowledge articles so customers can self-serve next time. more

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Review summary

Features

Unified inbox for email, social, chat, and web forms
Rules-based routing and auto-assignment
SLA and business hours management
AI drafting, summarization, translation, and tone control
Macros and templated responses with variables
Internal notes, @mentions, and collision detection
Social media integration (Facebook, X, LinkedIn)
Live chat with transcript handoff to email
Knowledge base with multilingual content
Self-service portal with ticket status
Multi-brand portals with customizable branding
Ticket and incident management with linked issues
Known issue tracking and bulk updates
Automated escalations and alerts
Document storage and attachments
Contract and SLA tracking for VIP accounts
IT asset association with tickets
Surveys for CSAT and NPS
Community forums
Dashboards, reporting, and data exports
Integrations via Slack/Teams and webhooks
Role-based access and permissions

How It’s Used

Centralize support@ and sales@ inboxes with social DMs and route by product line
Use AI to propose first drafts and translate replies for a multilingual support team
Publish separate branded portals for two products while sharing a common knowledge base
Handle an outage by creating an incident, linking related tickets, and sending bulk updates
Reduce handle time with macros for refunds, returns, and shipping status inquiries
Deflect repetitive questions by suggesting articles in the portal before ticket submission
Protect SLAs with time-based rules that escalate overdue high-priority cases to managers
Convert live chats to tickets with full transcripts for issues needing deeper investigation
Tie tickets to assets and contracts for internal IT help desk workflows
Track CSAT/NPS and use dashboards to spot training needs or gaps in documentation