HelpHub

Skip the long rollout—connect HelpHub to the pages you already maintain. Paste in your public docs, policy pages, or an existing help center, and let the assistant index them in minutes. Upload PDFs or how‑to guides, set a crawl schedule, and group content by product or audience. Preview sample questions to see exact responses, adjust tone to match your brand, and apply white‑label settings so the widget and hosted portal look native. Finish by creating a short, branded link customers can bookmark.

From there, manage the day‑to‑day like a playbook. Use roles to restrict internal notes or beta documentation to staff while keeping public answers open to everyone. Define escalation rules: if an order number, refund, or account cancellation appears, hand off to a human or collect details first. Monitor analytics to spot gaps, then open the built‑in editor to revise articles without leaving the dashboard. The style tools enforce voice and formatting standards, and document versioning keeps a clean history of every change.

Put the assistant to work across your site. On product pages, it handles pre‑sales questions and recommends relevant guides automatically. In developer portals, it reads your API references and returns parameters, error codes, and code snippets straight from source pages. For SaaS billing or subscriptions, it explains plans and prorations using your exact terms. For retail, it walks shoppers through returns, shipping windows, and sizing advice. Embed the widget with one script tag, or link to the hosted hub for campaigns and email footers. more