DeliverLogic

Start your shift by opening DeliverLogic’s control center, setting service hours and zones, linking your web and app storefronts, and pressing Go. From there, every new ticket is evaluated in seconds. The dispatch engine weighs proximity, driver workload, vehicle type, traffic, kitchen prep times, and past on‑time performance to assign the best courier without manual juggling. Turn on batching to group nearby drops, and let live navigation reroute around closures and weather. If a chef calls out a delay or a VIP needs priority, you can pause, reorder, or reassign with one click; ETAs and routes update automatically for everyone involved.

Compensation and purchasing are hands-off too. Create a pay profile that covers base, distance, time, per‑stop bonuses, tip handling, and dynamic peak incentives that adjust when demand surges. Couriers see projected earnings before accepting a run. For shop‑and‑deliver workflows, enable prepaid driver cards that top up automatically at pickup and clear remaining balances right after checkout. Set per‑order limits, merchant category controls, and geo-fences to prevent misuse. Receipts snap in the app, funds settle by order ID, and payroll exports reconcile themselves—no more chasing down slips or calculating ad hoc bonuses at midnight.

Customer communication runs on rules instead of guesswork. Build templates for order confirmed, in the kitchen, courier assigned, on the way, delay notices, curbside arrival, and early delivery. Choose channels—SMS, email, or push—and set triggers, quiet hours, and fallback paths if a message fails. Share a live tracker link and enable two‑way chat with number masking to keep support secure. Growth teams can send unlimited targeted push campaigns to promote new menus, recover abandoned carts, or reactivate lapsed guests. Tie messages to a points‑based loyalty program, promo codes, and stored gift balances so every note can drive a repeat purchase. Customers can also sign in with Google, Apple, or Facebook to speed checkout.

Use the analytics board to plan and adapt. Trend views highlight where demand is rising, which zones run late, and how today compares to last week, helping you staff and stage drivers before the rush. The order pipeline keeps intake, prep, dispatch, transit, and drop‑off on one screen with SLA timers and exception flags. Configure routing preferences per zone, set prep buffers per merchant, and save presets for weekday lunch vs. weekend dinner. Generate and deliver digital gift cards instantly via email or shareable link for promotions or make‑goods. Everything lives in one dashboard, so owners, dispatchers, support, and finance work from the same, real‑time source of truth.