Shipway

Start managing deliveries from the moment an order is placed. Connect your store, choose your carriers, and let rules route shipments automatically by weight, destination, or service level. Generate a hosted tracking page on your own domain that inherits your site header and footer, and turn on multilingual updates for every customer segment you serve. Build message templates once—WhatsApp, SMS, and email—and include product thumbnails, estimated arrival dates, and action buttons. Each parcel gets a unique link your team can share anywhere, helping you cut down on “where’s my order” tickets without sending shoppers to a carrier site.

Keep support moving fast with a single view of each order. Agents can pull up the live timeline, see scan events, edit contact details, pause or resume alerts, and resend a tracking message in one click. When something slips, trigger a reshipment or refund directly from the order view, and log a carrier escalation with prefilled refs. Use bulk tools to close backlogs: update hundreds of orders, add tags, set SLAs, and create saved replies for common questions. Guide customers to self‑service with the branded tracker and automated reminders, then monitor deflection and agent handle time on the dashboard.

Turn post‑purchase data into action. Schedule NPS or CSAT surveys after delivery and roll results up by week, month, or quarter. Break performance down by courier, lane, region, or SKU to spot weak links. Track return‑to‑origin and failed‑delivery causes, then fix them with carrier changes or packaging tweaks. Compare promised vs. actual timelines, flag exceptions in real time, and pipe alerts to Slack or email. Export reports or push raw events to your BI tool to model costs, churn risk, and upsell windows. Use pricing rules and markups to protect margins during rate changes, and test communication cadences to lift repeat purchases.

Automate the rest with integrations and APIs. Sync orders from your cart, marketplace, or ERP; map variants and bundles; and auto‑create supplier POs for dropship. Subscribe to webhooks for status changes, and write lightweight workflows that notify customers, create tasks, or open tickets when exceptions hit. Developers can embed the tracker, theme it with brand assets, and localize copy without touching carrier portals. Operations teams get bulk fulfill, label updates, and multi‑warehouse routing in one place—so you ship faster, support better, and keep customers informed at every step.