ReviewInc
4.9
60 votes
Start by connecting your locations and selecting the places that matter most for feedback—Google, Facebook, and any niche sites your audience uses. In ReviewInc, you can map which sites each campaign should target, then launch invites by email, SMS, QR codes, or links. Use forms that automatically detect a customer’s location so responses land in the right profile without extra steps. Set expectations early by choosing message timing, frequency, and A/B variations for subject lines or calls-to-action. As reviews arrive, route positive comments to publish flows and send dissatisfied customers to a private form for service recovery.
Make daily review handling a routine. Open the unified inbox to see new ratings and comments from every platform in one place. Turn on instant alerts so your team can reply within minutes, even on busy days. Create approved response templates for common scenarios—delivery delays, billing questions, staff praise—and personalize them before sending. Assign specific items to team members, set due dates, and track SLAs so nothing slips. Filter by location, star level, or keyword to prioritize what matters. When a pattern appears—like repeated mentions of wait time—tag it for follow-up and share with operations.
Turn data into action with the reporting workspace. Build dashboards that show review volume, average score, and trending topics by channel, location, and timeframe. Schedule email or PDF summaries to managers and stakeholders, or create custom reports for quarterly reviews. Use sentiment and keyword analysis to understand themes driving satisfaction or churn. Compare your scores against competitors and see where you win or lag. Test multiple invite messages or send times, then double down on what lifts response rates. Track campaigns with UTM parameters so you can attribute improvement back to specific efforts.
Bring feedback into your broader marketing and social workflow. Auto-publish selected testimonials to your site or social feeds with moderation controls. Monitor reach and engagement to learn which quotes resonate. Encourage staff participation with leaderboards that reward quick, thoughtful replies and high customer satisfaction. Control access with roles for frontline teams, regional leads, and execs, and use APIs or integrations to sync tickets, alerts, and metrics into the tools you already use. Whether you manage a single storefront or a nationwide network, ReviewInc helps you collect more feedback, reply faster, and continuously improve the customer experience.
Monitor
Custom
User Customizable Dashboard
Real-time Updates
Schedule and Email the Dashboard
Access all of Listings in One Dashboard
Reply to Google and Facebook Reviews
Auto Responder/Response Library
Automated Email Reports
Schedule User Reports
Location/Regional Based Reports
Website Review Widgets
Testimonial Widget on Facebook Page
One-click Social Sharing
Auto Sharing of Reviews
Google Posts and Q&A
Facebook Posts
Maximum Number of Users - 1000
Customized User Access Levels
Number of Business Locations<strong>* - </strong>Unlimited
Zapier Integration
Google Partner
Facebook Partner
Mobile Friendly
HIPAA Compliant and Certified
Multi-factor Authentication
High Availability Architecture
Webinars, Training Videos, and Knowledge Base
One-on-one Onboarding
US Based Support Team
Basic
Custom
Collecting New Reviews
Automated Review Requests
Custom Email Campaigns
User Customizable Dashboard
Real-time Updates
Schedule and Email the Dashboard
Access all of Listings in One Dashboard
Reply to Google and Facebook Reviews
Auto Responder/Response Library
Automated Email Reports
Schedule User Reports
Website Review Widgets
Testimonial Widget on Facebook Page
One-click Social Sharing
Google Posts and Q&A
Facebook Posts
Maximum Number of Users - 2
Customized User Access Levels
Number of Business Locations<strong>* </strong>- 1
Mobile Friendly
Mobile Kiosks
HIPAA Compliant and Certified
Multi-factor Authentication
High Availability Architecture
Webinars, Training Videos, and Knowledge Base
One-on-one Onboarding
US-Based Support Team
Pro
Custom
Collecting New Reviews
Automated Review Requests
Custom Email Campaigns
Custom Text Campaigns<strong>*</strong>
User Customizable Dashboard
Real-time Updates
Schedule and Email the Dashboard
Access all of Listings in One Dashboard
Reply to Google and Facebook Reviews
Auto Responder/Response Library
Automated Email Reports
Schedule User Reports
Location/Regional Based Reports
Website Review Widgets
Video Testimonials
Picture Testimonials
Testimonial Widget on Facebook Page
One-click Social Sharing
Auto Sharing of Reviews
Google Posts and Q&A
Facebook Posts
Maximum Number of Users - 1000
Customized User Access Levels
Number of Business Locations<strong>* - </strong>Unlimited
Zapier Integration
Google Partner
Facebook Partner
Mobile Friendly
Mobile kiosks
HIPAA Compliant and Certified
Multi-factor Authentication
High Availability Architecture
Webinars, Training Videos, and Knowledge Base
One-on-one Onboarding
US Based Support Team
Enterprise
Custom
Collecting New Reviews
Automated Review Requests
Custom Email Campaigns
Custom Text Campaigns<strong>*</strong>
User Customizable Dashboard
Real-time Updates
Schedule and Email the Dashboard
Access all of Listings in One Dashboard
Reply to Google and Facebook Reviews
Auto Responder/Response Library
Customizable Forms
Centralized Email and Texting with Customers
Customizable Customer Journey (workflow) Stages
Stage Actions (Alerts, Emails, Texts, Webhooks, API)
Automated Email Reports
Schedule User Reports
Location/Regional Based Reports
Website Review Widgets
Video Testimonials
Picture Testimonials
Testimonial Widget on Facebook Page
One-click Social Sharing
Auto Sharing of Reviews
Google Posts and Q&A
Facebook Posts
Maximum Number of Users - Unlimited
Customized User Access Levels
Number of Business Locations<strong>* - </strong>Unlimited
Zapier Integration
Google Partner
Facebook Partner
Mobile Friendly
Mobile kiosks
HIPAA Compliant and Certified
Multi-factor Authentication
High Availability Architecture
Webinars, Training Videos, and Knowledge Base
One-on-one Onboarding
US Based Support Team
Comments