HiJiffy

Hotels use HiJiffy day to day to keep guest messaging organized and fast. Staff connect their main contact points and handle everything from one shared workspace, so questions from the website, social apps, or WhatsApp don’t get lost or answered twice. The virtual assistant takes the first pass on routine requests and FAQs, then routes the remaining conversations to the right team member for follow-up.

Before arrival, teams use it to reply to booking questions, confirm details, and send practical info such as arrival times or key instructions. As check-in approaches, automated messages can prompt guests to complete steps online, reducing queue time at the desk. During the stay, requests like extra towels, late checkout, or local recommendations can be captured in chat, assigned, and tracked until resolved. After departure, properties can trigger short satisfaction check-ins and review prompts, helping staff spot issues early and protect ratings.

Revenue tasks fit naturally into the same flow. When guests ask about options, the system can surface add-ons and upgrades, and staff can continue the conversation without switching tools. Managers can adjust message tone, update answers, and refine routing rules in the back office so the workflow matches how the property sells and serves guests. With less manual replying and clearer handoffs, teams spend more time on service and less time on repetitive messaging.