Edna

Open Edna, pick a goal, and ship a customer touchpoint in minutes. Select an audience—first-time visitors, repeat buyers, lapsed users—using filters like geography, spend, or last activity. Draft a message with merge fields for name, item, or delivery date, then choose channels: WhatsApp, SMS, email, push, or web chat. Schedule it, or trigger it from events such as signup, checkout, or shipment. Add quiet hours and frequency caps, run A/B tests, and watch clicks and conversions roll into a single journey view.

Want to move stock or reward loyalty? Create targeted offers with rules for tiers, regions, or cart size, and auto-issue unique codes. Pair promotions with real-time assistance: embed Edna Chat, connect a knowledge base, and route complex questions to the right team with skills and SLAs. Nudge hesitating visitors with a proactive prompt, show quick replies, and let them share photos or files so agents can resolve issues without email back-and-forth.

Turn interest into completion inside the thread. With Edna Flows, build lightweight signups (OTP, magic link), collect IDs or proofs via camera upload, run checks, and confirm identity. Add payment links or in-chat checkout with your gateway, send receipts, and update orders automatically. Typical paths include banking KYC, warranty registration, appointment booking, course enrollment, or donations—no page reloads, no lost context. more