Convuent

Open Convuent and connect your public profiles and review sources in minutes—Google, Yelp, TripAdvisor, Facebook, the App Store, Google Play, and niche directories. Add your locations, invite teammates, and set alert rules: immediate pings for low ratings, daily digests for everything else, and keyword watches for hot topics or VIP mentions. Choose how you’re notified (email, SMS, mobile push) and what lands in the inbox. No servers to manage; work in the browser or add the iOS/Android app if you want on-the-go control.

Make daily triage fast. Use the unified inbox to sort by rating, channel, tag, or emotion score. Auto-assign reviews by location or topic, or route them to queues (support, marketing, ops). Reply with saved templates that merge customer data, translate with one click, and run approvals for regulated industries. Set SLAs, add private notes, and convert tough feedback into tickets for your help desk. When you turn a detractor around, schedule a gentle follow‑up asking them to update their review. Content teams can draft, polish, and schedule replies, while managers track turnaround times and consistency.

Grow your footprint with structured outreach. Launch review request campaigns via email, SMS, or QR codes at checkout. Rotate destinations to balance platform visibility, A/B test copy, throttle volume to avoid spikes, and honor opt-outs. Highlight great feedback automatically on your site using the Review Widget: pick sources, set star thresholds, apply filters, and moderate before publish. Push top quotes to social with one click and queue posts alongside your calendar. Gamify participation with leaderboards for fastest responses, highest satisfaction deltas, and most resolved escalations to keep teams engaged.

Turn raw comments into decisions. Opinion mining groups themes like pricing, cleanliness, or support quality, and surfaces drivers behind score swings. Monitor brand and competitor mentions across social, track spikes by hour or region, and compare locations side by side. Dashboards show first‑reply time, resolution rate, coverage across channels, NPS/CSAT trends, and campaign lift in review volume and average score. Export CSVs, schedule stakeholder reports, and set goals with alerts if metrics slip. Role-based access, SSO, audit trails, and retention controls keep compliance intact—whether you run a single café or a multi‑country operation, Convuent keeps reputation work predictable, proactive, and measurable.