ComAround Knowledge

Start by turning scattered fixes and FAQs into a live playbook your team can trust. In ComAround Knowledge, import docs from drives or ticket systems, auto-tag with AI, and group them by product, customer tier, or channel. Set roles so writers draft, subject experts approve, and publishing follows a clear path. Map each article to chat, portal, and email touchpoints so the same guidance appears wherever a user asks. Host it securely on Microsoft Azure with SSO, and keep versions and audit trails for compliance.

During a ticket, agents don’t hunt across tabs. Context from the case—issue type, user profile, device—surfaces the top answers in the console. One click inserts steps or snippets into replies. If a fix is new, capture it as a draft from the resolution note, add a quick checklist or screenshot, and send it for review without leaving the ticket. Feedback buttons log if content solved the issue, while gaps convert directly into tasks. Over time, the system learns which content closes cases fastest and promotes it.

For customers and employees, the self-service view focuses on doing, not reading. Search understands plain language and synonyms, shows short answers first, and expands into guided flows when needed. Users can follow step-by-step actions, run decision trees, or trigger simple automations. Language and tone adapt to role and region, and built-in translation creates localized drafts you can refine. Embed the widget in your app, website, or chat to deflect common questions before they become tickets. more