Start by linking the environments you already use. Choose your public clouds and any on‑prem hosts, authenticate with MFA, and the workspace auto-discovers routes, subnets, and assets. Tag apps by team or cost center, set guardrails for spend, and create a shared storage hub so project files, configs, and artifacts live in one place. Invite teammates with role-based access, map approval workflows for changes, and turn on real-time sync so edits in one region show up everywhere without manual copies.
Daily operations revolve around one console. Check capacity insights to see which regions or clusters are near limits, then scale up or move workloads with a click. Build traffic rules that block risky ports, throttle noisy services, and quarantine suspicious hosts; confirm outcomes with packet logs and curated alerts. Use the visual dashboard to watch latency, error rates, and throughput across providers in real time. Automate routine jobs—credential rotation, snapshot schedules, archive moves—so your team focuses on issues that require judgment. Track assets as they appear or retire, and keep an eye on budgets with live burn charts and variance notices.
For delivery teams, wire the platform into your CI/CD. On commit, trigger automated rollouts to multiple clouds and on‑prem hypervisors with the same pipeline. Spin up test, staging, and production stacks in parallel, run health checks, and roll back with version history if a metric drifts. Use blue/green or canary strategies, and gate promotions on performance, cost thresholds, or security scans. Connect your toolchain—Terraform plans, GitHub Actions, Jenkins, or ServiceNow—through open APIs, so tickets, approvals, and deployments stay in sync. Example: a microservice fix ships to a canary set in AWS, replicates to Azure once SLOs pass, and updates an on‑prem VM pool for edge users—all from one job.
Governance is built into daily work. Map policies to frameworks your auditors expect, assign owners, and run scheduled checks that flag drift before an audit does. Enforce MFA and single sign‑on, record every change, and monitor SLAs with contract-aware alerts when latency or uptime slips. For MSPs or IT teams serving many business units, manage multiple tenants from one pane, with strict separation of keys, costs, and policies. Typical wins for small and mid‑size teams: stand up a hybrid network in a day, migrate a workload without downtime, test disaster recovery monthly with push‑button failover, and keep spend within plan using automated caps and recommendations that point to the cheapest viable region or instance type.
Standard (prism)
Custom
Connect your sites via SD-VPN over the internet
Connect your sites via data centre cross connect or third party MPLS
Connect to public cloud
Health and Social Care Network (HSCN) connectivity
Layer 3/4 Firewall
Customer Portal
Log Storage (subject to limits) : 14 days
Bandwidth range : 100Mbps - 10 Gbps
Remote Access Service (Add-ons)
Professional Services (Add-ons)
24/7/365 access to customer service portal. product documentation and online self-help
Monthly Service Review Reports
Access to monitoring statistics
Enhanced (prism)
Custom
Connect your sites via SD-VPN over the internet
Connect your sites via data centre cross connect or third party MPLS
Connect to public cloud
Internet connectivity (secure web gateway services
Health and Social Care Network (HSCN) connectivity
Layer 3/4 Firewall
End-to-End encryption
URL Filtering
DNS Inspection
Application Control
Proxy Services
Customer Portal
SOC / SIEM Log Export
Log Storage (subject to limits) : 30 days
Bandwidth range : 100Mbps - 10 Gbps
Remote Access Service (Add-ons)
Professional Services (Add-ons)
Virtual Model Office (VMO) (Add-ons)
Web Application Firewall (WAF) (Add-ons)
24/7/365 access to customer service portal. product documentation and online self-help
24/7/365 support
Training
Monthly Service Review Reports
Access to monitoring statistics
Service Review Meetings : Quarterly
Premier (prism)
Custom
Connect your sites via SD-VPN over the internet
Connect your sites via data centre cross connect or third party MPLS
Connect to public cloud
Internet connectivity (secure web gateway services
Health and Social Care Network (HSCN) connectivity
Public Services Network (PSN) connectivity
Layer 3/4 Firewall
End-to-End encryption
URL Filtering
DNS Inspection
Application Control
Proxy Services
Geo-IP Blocking & IP reputation
Anti Virus
Anti Malware
IPS / IDS
Deep Packet Inspection (DPI)
Customer Portal
SOC / SIEM Log Export
Log Storage (subject to limits) : 60 days
API access to Log Storage
Advanced Monitoring & Analytics
Bandwidth range : 100Mbps - 10 Gbps
Remote Access Service (Add-ons)
Professional Services (Add-ons)
Virtual Model Office (VMO) (Add-ons)
Web Application Firewall (WAF) (Add-ons)
Cloud Gateway XNet (Add-ons)
Temporary bandwidth boosting (Add-ons)
24/7/365 access to customer service portal. product documentation and online self-help
24/7/365 support
Training
Monthly Service Review Reports
Access to monitoring statistics
Service Review Meetings : Monthly
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