Chatnox
4.6
48 votes
Turn website visits into conversations that move work forward. Add Chatnox to your site in minutes: paste the snippet, choose a widget layout, and match colors, buttons, and typefaces to your brand. Define audiences—first‑timers, repeat buyers, cart abandoners, high‑intent accounts—and set rules that trigger a timely prompt when someone stalls at checkout, revisits pricing, or hits a help article. Auto‑route new threads by topic or page so the right group sees them instantly. If your team is offline, show a simple form that records the question, contact details, and page context. Agents can reply from the web app or native iOS and Android apps to keep conversations moving anywhere.
Support teams get a fast, repeatable workflow. Use quick‑reply shortcuts for common questions, personalize, and send. If the issue belongs elsewhere, hand it off with a click while keeping the full timeline intact. Launch a co‑browsing session (no installs) to follow the visitor’s cursor, guide form fills, or spot UI glitches. When typing slows things down, switch to video or offer click‑to‑call so the visitor speaks with your team without leaving the site. Complex problems can live in topic rooms that persist over days, letting multiple specialists jump in as needed. All transcripts, attachments, and notes are searchable later, giving you a working knowledge base and a source for better macros. more
Startup
Free
2 Operators
20 Chats per Month
99.95 percent Uptime Guarantee
Full Featured Web Chat Panel
Concurrent Chat Limit
Customizable Pre-Chat Survey Forms
Operator Rating
Access to Chat Transcripts
Chat Transcript Back-up : 3 Months
Offline Messages to Email
Tag Chats
Canned Messages : 5 Messages
Group Limit : 1 user group
Full featured Web Chat Panel
Trigger Limit : 1 Chat Trigger
Trigger Messages by Time Delay, Page Name, Country, Referral Path
View Visitor Location, Location on a Map, System Information, Referral Path
Pre-defined Widget Color Theme Gallery
Customize Chat Window Forms and Button
Chat Bar Customization
Attention Grabbers
Custom Live Chat Status Image Linking
Twitter Integration (Display tweets)
Link to Facebook Page
Daily Chat Count Summary
Standard
$9.99 per month
2 Operators
Includes features of Startup plan, plus
Unlimited Chats
IM Integration (Take Chats on Mobile)
Concurrent Chat Limit : 10 Chats
Chat Transcript Back-up : 6 Months
Canned Messages : Unlimited Canned Messages
Transfer Chat between Operators
Group Limir : 5 user groups
Trigger Limit : 3 Chat Triggers
Real-time Visitors Tracking (See Who's Online)
Color Chat Widget with Custom Color Codes
Chat Distribution by Invitation Type
Chat Distribution by Groups and Department
Chat Distribution by Operators
Premium
$19.99 per month
2 Operators
Includes features of Standard plan, plus
Concurrent Chat Limit : 100 Chats
Chat Transcript Back-up : 24 Months
Use on Multiple Domains
Unlimited Group Limit
Trigger Limit : Unlimited Chat Triggers
Send Chat Invitation to Live Visitors
Remove Branding
Chat Rating Summary
Chat Distribution by Time (Analyze Peak Times)
Operator Login/Logout (Coming Soon)
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