CapCut questions & answers

Simple video editing with advanced features like animation, slow motion.
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Question by Guest
1K views
October 17, 2023

I have a Capcut pro account. My projects on my iphone are not updating on my capcut account on my Macbook. I am signing in with same details (Apple ID) on both my devices but all my projects show up on my iphone but not on my Mac

Rajesh Gupta
Answer by Rajesh Gupta

It seems like there might be a synchronization issue between your iPhone and Mac devices. Make sure that you have the latest version of the CapCut app installed on both devices. Additionally, try signing out and back in to your CapCut account on both devices to see if that resolves the problem. If the issue persists, you may need to contact CapCut support for further assistance.

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Question by Ann 1930189629
218 views
August 14, 2023

It makes edits go smoother but i see it only on phone version, i can't seem to find it when i edit on my laptop

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Answer by Ashish Bajaj

Yes, there is motion blur available in the CapCut desktop version. However, the user mentioned not being able to find it on their laptop.

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Question by Guest
7K views
July 25, 2023

I've been trying to import a mp4 format video to capcut but the app says is not compatible, are there any reasons why this happens?? can you give some ways to resolve this?

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Answer by Ashish Bajaj

There could be a few reasons why your MP4 file is not compatible with CapCut. First, ensure that you have the latest version of CapCut installed. If the issue persists, it could be due to an unsupported codec or specific encoding used in the MP4 file. You can try converting the MP4 file to a different format using a video converter tool, making sure to use a widely supported codec like H.264. Alternatively, you can also try updating your system software or contacting CapCut support for further assistance.

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Question by Luciano
282 views
April 12, 2023

Most editors have this feature. I use it when recording with 2 cameras and the audio with an external field recorder. Usually you select all the tracks, and click on "sync with audio", so you have 2 video tracks and one audio track perfectly synced. Maybe capcut can also do it, i searched but didn’t find it.
Luc

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Answer by Saumya Sharma

CapCut does not currently have a feature to sync multiple tracks through audio.

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Question by Guest
134 views
March 24, 2023
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Answer by Saumya Sharma

Sorry to hear that CapCut Pro is not working for you. Have you tried troubleshooting or contacting customer support for assistance? They may be able to help resolve the issue.

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Question by Roi
893 views
February 28, 2023

How I can scroll sideways / horizontally in the bar below without having to use the bar pointer on the PC version? Let it be with a keyboard or mouse shortcut.

Swati Dubey
Answer by Swati Dubey

Unfortunately, it is not currently possible to scroll sideways/horizontally in CapCut without using the bar pointer. There are no keyboard or mouse shortcuts available for this feature.

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