AssistEdge

Open the console, pick a workflow, and watch work route itself. That is the day-to-day experience with AssistEdge: start by mapping what people actually do, then turn those steps into reliable automations that scale. Use AssistEdge Discover to capture user actions and system events across teams. The tool highlights bottlenecks, variants, and rework so you can choose high-ROI candidates. From there, assemble the solution in the visual builder: drag steps, connect data sources, set rules, and add ML-based classifiers where needed. Record a sample run to generate a starter flow, debug with breakpoints, and create test data sets. When ready, schedule robots, define calendars and triggers, and promote packages from dev to prod through Cloud RPA with approvals and access controls.

For service teams, keep agents focused on the customer while automation handles the clicks. Launch attended bots from a desktop panel to auto-open the right apps, fetch account context, and pre-fill forms. Use built-in language understanding to identify intent in chats or calls, extract entities, and surface the next best action. The assistant can summarize a conversation, draft a follow-up email, log wrap-up notes with the correct codes, and hand complex cases back to the agent with all evidence attached. Supervisors monitor real-time dashboards for handle time, compliance prompts followed, and first-contact resolution, then tune guidance without code so playbooks stay current. more