ZIPCHAT

Plug ZIPCHAT into your store and you get a sales assistant that works the way your team does. Start by connecting Shopify, WooCommerce, or Magento, then let Zipchat ingest your catalog, collections, FAQs, shipping rules, and policies. Set brand tone, UI theme, and escalation rules in the code-free builder. Map common intents—pricing, sizing, compatibility, returns—to playbooks and decide when to hand off to a human. Turn on language detection so shoppers are greeted in their preferred language. Add webhooks to push leads and transcripts into your CRM or email platform, and route alerts to Slack. Use the preview sandbox to test flows, then embed the widget on product, cart, and help pages for maximum coverage.\n\nFor selling, give Zipchat a goal (e.g., “increase AOV” or “reduce abandonment”) and publish guided flows. It can ask clarifying questions, filter the catalog by needs, compare variants, and surface bundles or subscriptions. Shoppers can check stock by size or color, see delivery ETAs, understand taxes and fees, and apply discount codes—all in chat. When an item is unavailable, Zipchat captures email or SMS for back‑in‑stock alerts. If a buyer hesitates at checkout, it can recover the cart with a tailored nudge or escalate to a sales rep for custom quotes. Every interaction is logged to your CRM via webhook so you can track attribution, segment audiences, and follow up automatically.\n\nFor support, Zipchat handles the “where is my order” queue, returns and exchanges, warranty registration, and basic troubleshooting without waiting on an agent. It looks up orders securely, generates return labels based on policy, suggests right-sized replacements, and schedules service when needed. Automated routing sends high‑value or complex cases to the right team based on topic, language, or customer tier, with full transcript context. Agents get an AI Copilot: suggested replies, macros, and knowledge snippets that can be accepted or edited before sending. Zipchat learns from approved answers, keeps knowledge in sync, and maintains brand voice across languages so you can deliver consistent, round‑the‑clock care.\n\nFor marketing and operations, use Zipchat to capture leads during product discovery, enrich them with UTM and intent data, and pass them to your CRM or ESP in real time. Spin up pre‑configured playbooks for launches, holiday promos, and pre‑order campaigns. Generate product FAQs, size guides, and collection blurbs directly from your catalog, then A/B test prompts and scripts. Augmented analytics highlight top intents, conversion lift, deflection rate, revenue per chat, and missed opportunities so you can refine flows quickly. Set role‑based access for your team, review safety filters, and go live in days—not weeks—while keeping your storefront responsive 24/7.