VoxDesk

Open VoxDesk, pick a list, hit Start. In a few clicks you can launch an outreach sprint that prioritizes hot leads, respects local time windows, and keeps agents talking instead of waiting. Upload contacts, segment by region or campaign, and set pacing with predictive or progressive dialing. Turn on machine detection so voicemails never eat agent time. Add a one-click voicemail for missed calls, choose a preset audio soundboard for common replies, and enable quick texts for follow-ups. Write your on-screen script, define custom outcomes (won, call back, wrong number, escalation), and map each outcome to the next task so work moves forward without guesswork.

During live calls, agents use a single console to act fast. Hotkeys trigger pre-cut audio snippets, TTS reads tailored messages, and the script updates as data changes. Schedule callbacks that respect the contact’s local hours, send a confirmation by SMS, or transfer to the right specialist using an interactive menu. If a caller must wait, set branded hold audio to reduce drop-offs. Multi-language prompts help teams serve global audiences. When the call ends, agents pick an outcome, add notes, and the system auto-queues the next best contact. That rhythm keeps talk time high and idle time low.

Blend support and sales in one place. Route inbound traffic with a simple interactive menu so people reach billing, tech help, or sales without bouncing. Tune lines and concurrency to keep waits short, and distribute conversations fairly across the team. Use live monitoring to listen in, coach with whisper, or join a call when it’s critical. Pair voice with live chat to deflect easy questions and reserve phones for high-value moments. Every interaction—incoming or outgoing—lands in a unified timeline so managers see what happened, when, and what should happen next.

Measure and improve daily. Auto-record conversations, capture detailed logs, and review analytics that surface connect rates, talk time, agent efficiency, and conversion by list or script variant. Export reports to your BI stack or review them in-app. Build repeatable quality checks with tagged samples, scorecards, and coaching notes. Test different openers, soundboard clips, and retry cadences, then keep only what moves the needle. With list controls, outcome mapping, and campaign rules, you can scale new teams quickly, maintain compliance with calling windows, and keep the pipeline moving even when volume spikes.