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Jennifer Nordstrom
This was exactly the same thing that happened to me! I have not called to ask for a refund but I will be unless I am able to reach someone in technical that can help resolve this issue! Very non-user friendly. So honestly I cannot even rate how it works since I have not been able to get it work yet.
I tried this on my iMac Mountain Lion and it was a disaster. User Manual was blank, buttons to continue each process were missing and had to create a boot disk which was a nightmare. Asked for the promised refund and this was their reply:
"We would like to inform you that we cannot consider your refund request as according to our refund policy, a refund can only be processed in case, if we are not able to provide you any support or if there is any bug found in our software."
"We would like to inform you that we cannot consider your refund request as according to our refund policy, a refund can only be processed in case, if we are not able to provide you any support or if there is any bug found in our software."