This was exactly the same thing that happened to me! I have not called to ask for a refund but I will be unless I am able to reach someone in technical that can help resolve this issue! Very non-user friendly. So honestly I cannot even rate how it works since I have not been able to get it work yet.
I tried this on my iMac Mountain Lion and it was a disaster. User Manual was blank, buttons to continue each process were missing and had to create a boot disk which was a nightmare. Asked for the promised refund and this was their reply:
"We would like to inform you that we cannot consider your refund request as according to our refund policy, a refund can only be processed in case, if we are not able to provide you any support or if there is any bug found in our software."