PagerGPT

Start by building a working bot in under an hour. Create a workspace, name your assistant, and set its voice to match your brand guidelines. Feed it knowledge by pasting your domain, uploading PDFs, and importing help articles or a sitemap. Define key intents—pricing, shipping, account access—and add example answers or links so the bot has canonical responses. Configure greeting messages, small talk behavior, and guardrails for sensitive topics. Use the preview to run real queries, review transcripts, tweak tone, then publish the widget on your site, share a standalone link, or embed it in your app. \n\nOnce it’s live, manage every conversation from a single inbox. Messages from your website, WhatsApp, Slack, and Teams flow into one queue, where you can filter by priority, channel, or status. Set routing rules to auto-assign threads to the right team, add tags, and apply SLAs. The assistant handles common questions and gathers context before handing off complex cases. Agents can take over with one click, leave internal notes, insert saved replies, and convert a chat to a ticket. Sync outcomes to your CRM, create follow-up tasks, and keep stakeholders updated without switching tabs. Business hours, away rules, and custom greetings ensure the right expectations across regions and time zones. \n\nKeep answers fresh without manual effort. Schedule content crawls to pull updates from your docs and site, and use versioning with staging vs. production to test safely. Lock down restricted content and redact sensitive fields. Train the bot with real transcripts—add clarifications, synonyms, or better examples to close knowledge gaps. Build guided flows for returns, onboarding, or appointment booking, and add short forms to capture email, order ID, or company size. Set channel-specific behaviors (e.g., shorter messages on mobile) and define escalation paths for VIPs. Connect custom data via webhooks or APIs to let the assistant check order status, subscription details, or inventory while staying within your policies. \n\nUse built-in reporting to measure impact and improve. Track volume by topic, first response time, resolution rate, containment (deflection), and customer satisfaction. See what’s trending by channel, campaign, or language and export reports for stakeholders. Get alerts for unusual spikes, missing answers, or slow replies, then fix issues directly from the insights view. Run A/B tests on greetings or suggested replies and watch conversion and CSAT change over time. Weekly digests highlight wins and risks so you can reduce backlog, qualify leads faster, and prove ROI. With role-based permissions, SSO, and audit logs, you keep control as the team and workload grow.