Keenai questions & answers

A photo service connecting all your devices and cameras to keep memories safe.
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Question by Chuck W
130 views
July 10, 2022

I got a new iPhone 13 and iPadPro. I managed to upload my previous settings and apps, but alas: no more Keenai. I have a MobiPro (EyeFi) in my Canon 60D with which I used to be able to download photos onto my iPad/phone. Never used the Keenai cloud for anything. How can I allow communication between camera and i-tools?

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Answer by Akash Shah

To enable communication between your camera and Keenai, you need to download and install the Keenai app on your iPhone and iPad, connect your camera's wireless SD card (MobiPro) to your device, and follow the on-screen prompts to pair the two devices. Once paired, you should be able to download photos directly from your camera to your device using the Keenai app.

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Question by Tatyana
60 views
October 20, 2021

I can't download Keenai on my Mac Pro 16.can you explain why or what I should do ?

Swati Dubey
Answer by Swati Dubey

It seems that there might be an issue with downloading Keenai on your Mac Pro 16. Without further details, it is difficult to determine the exact reason. However, you can try the following steps to troubleshoot the problem:

  1. Check the compatibility: Ensure that your Mac Pro 16 meets the system requirements for Keenai. Visit Keenai's official website or contact their support for specific compatibility information.

  2. Internet connection: Make sure you have a stable internet connection before attempting to download any software.

  3. Download source: Verify that you are trying to download Keenai from a legitimate and official source. Avoid downloading from third-party websites or unreliable sources.

  4. Antivirus/Firewall: Temporarily disable your antivirus or firewall software, as they might be blocking the download. Remember to re-enable them afterward.

If the issue persists, it is recommended to contact Keenai's support team directly for further assistance, as they will have more specific knowledge about their product and can provide appropriate guidance to resolve your problem.

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