Kanal

Open WhatsApp, load your audience, and start conversations that move revenue. Kanal gives you the steps, not just the tools: connect your business number, pull contacts from CSV, Shopify, or HubSpot, then build segments by tags, purchase behavior, or geography. Compose a broadcast with dynamic fields—name, last item viewed, preferred language—and preview each message as the recipient will see it. Choose approved templates, set quiet hours, schedule or send now, and let send-time optimization stagger delivery when each contact is most likely to reply. Run A/B tests, cap frequency, and track opt-ins automatically.\n\nWhen replies start, the shared inbox keeps your team in sync. Auto-route chats by topic, language, or value; assign owners; and prevent collision when two agents click the same thread. Drop internal notes, pin customer context, and push updates back to your CRM with one click. Use snippets for common answers, attach catalogs, photos, or voice notes, and switch to a call if needed. SLA timers highlight at-risk tickets, while AI suggests draft responses and escalates to a specialist when confidence is low—all without losing the conversation history.\n\nAutomation handles the moments you cannot. With the visual flow builder, design guided conversations that greet, verify consent, collect intent, and branch by answers. Qualify a lead, book a demo on your calendar, or hand off mid-flow to a human with full transcript. Connect to your store to send order confirmations, shipping updates, and delivery follow-ups that pull real data. Recover abandoned carts with a spaced sequence: a reminder, then a benefit-led nudge, then a limited offer if permitted. Quiet hours, rate limits, and fail-safes prevent spam and keep your brand trusted.\n\nImprove every week with evidence, not hunches. Kanal's dashboards surface delivery, read, and reply rates, time to first response, resolution time, CSAT, and revenue attributed to a chat or automation. Break down performance by segment, template, agent, or hour of day. Identify the best send window, spot drop-off points in flows, and export cohorts to iterate messaging. Schedule reports to stakeholders, trigger alerts when metrics slip, and spin up a new experiment with a click. Close the loop by syncing outcomes to your CRM so marketing, sales, and support share one picture of the customer.