Insightarc

Map and optimize end-to-end customer journeys across web, backend, and offline.
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Stop guessing how people move from ad click to doorstep delivery. With Insightarc, you assemble every touchpoint—website interactions, app events, backend milestones, call logs, and delivery updates—into one actionable flow. Start by connecting your web properties and applications, then stream key events from your backend (orders placed, tickets created, refunds issued). Add offline inputs from customer support or logistics. Insightarc stitches these signals into a coherent path so you can see what truly happens between first visit and final outcome.\n\nUse Insightarc to diagnose friction fast. Instrument critical actions (add-to-cart, form start/submit, payment intent) and define objectives that represent success. Heatmaps highlight where people actually click, while dwell-time metrics reveal pages that hold attention or stall progress. Set alerts when conversion rates drop, response times spike, or an event frequency crosses a threshold. When an anomaly hits, open the journey view to inspect event sequences and pinpoint the moment behavior changes. Share a direct link to the finding with your team and assign an owner to fix the issue.\n\nFor growth and attribution, track campaigns across channels and tie them to real outcomes—not just clicks. Tag promotions from search, social, email, and affiliates, and link them with downstream events such as qualified lead, trial activation, or fulfilled order. Compare cohorts to see which messages and audiences drive the earliest meaningful actions and the highest lifetime value. Build goal-based dashboards for your weekly stand-up, then export polished PDF reports for stakeholders who want the highlights without logging in. Every metric rolls up from the same underlying journey, so marketing and product discuss the same facts.\n\nOperate at scale by managing multiple sites and brands from one place. Standardize event names and goals to keep reports consistent across teams. Spin up a new property in minutes using existing templates, then inherit alerts so critical thresholds are watched from day one. If a region or channel underperforms, narrow the view to that slice, review user interactions and campaign inputs, and publish a focused action plan. With Insightarc, each role—marketer, PM, engineer, or operations lead—gets a clear workflow: instrument, observe, alert, iterate, and prove impact.

Review summary

Features

  • End-to-end journey mapping across web, backend, and offline channels
  • Visitor interaction tracking and click heatmaps
  • Custom event instrumentation and monitoring
  • Conversion and goal tracking
  • Multichannel campaign analysis and attribution
  • Time-on-page and engagement metrics
  • Threshold-based alert notifications
  • Multiple site and brand management
  • PDF report generation and export
  • Cohort and segment comparisons

How It’s Used

  • Identify where users abandon checkout and trigger alerts when drop-offs spike
  • Unify call center outcomes and delivery status with onsite behavior to improve operations
  • Measure campaign ROI from first touch through qualified lead and closed revenue
  • Create weekly executive PDFs summarizing goals, conversions, and anomalies
  • Standardize event schemas across multiple sites and roll up metrics globally
  • Prioritize UX fixes by pairing heatmaps with event sequences on underperforming pages
  • Track time-on-page and goal completion to refine content and onboarding flows
  • Instrument backend milestones (order created, refund issued) to tie marketing to revenue
  • Monitor feature launches with alerts on key event thresholds
  • Segment journeys by channel or region to uncover localized issues

Plans & Pricing

Want to Know

Free

One master account – invite shareholders to work together
500 Mb data storage
Data manual uploading up to 50 Mb

Pro

$50.00 per month

One master account – invite shareholders to work together
5 Gb data storage
API access
Unlimited cases

Company

$600.00 per month

Instances for different teams
100 Gb data storage
API access
Unlimited cases
Customer support

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