FlowChat

Start where your buyers already talk: inside comments, DMs, and group threads. FlowChat lets you convert those touchpoints into a working queue you can actually move. Click any commenter or channel member to capture them as a prospect with their handle, profile links, and context attached. Auto-tag by post, campaign, or persona, then drop them into a clear pipeline with stages you define. Assign owners, set due dates, and queue reminders so every outreach step happens on time without juggling tabs or spreadsheets.

Run outreach like a repeatable play. Use Shortcut Messages for first replies, objections, and follow-ups so your team stays consistent while still personalizing the opener. Pull details from the Knowledge Database to reference prior chats and documents without hunting history. When a conversation heats up, escalate seamlessly: offer a “Call Me” click-to-call, start a Video Chat for face-to-face qualification, or transfer the thread to a specialist in one step. For deals with multiple stakeholders, keep context intact with Persistent Chat rooms tied to the opportunity—no more fragmented side threads.

Connect FlowChat to the rest of your stack using WebHooks. Push new prospects to your CRM the instant they engage. Sync stage changes back to ad platforms for smarter retargeting. Trigger email or SMS sequences when a prospect advances. Pull registrations from forms and webinars directly into the pipeline with source and UTM data attached. Alert your team in Slack or Discord when replies land. Enrich profiles with public data from other social networks to find alternate handles and touchpoints, then prioritize based on fit and recent activity. All conversation logs roll into the Knowledge Database for searchable context across your team.

Handle website traffic with the same rigor. Use Visitor Targeting to spot frequent or high-intent visitors and launch a tailored pop-up message. If someone needs technical help, start Co-Browsing to see their screen and guide them click by click. Capture after-hours interest with the Offline Form and route new submissions to the next available rep. Plan coverage using Agent Scheduling so handoffs are clean and your busiest windows are fully staffed. A simple pipeline view anchors your day: morning triage to clear new replies, midday follow-ups driven by due dates, afternoon escalations to calls or demos, and an end-of-day pass to move deals forward or recycle stalled leads.