Dokko

Teams use Dokko by feeding it the documents they already rely on—product manuals, help articles, SOPs, HR policies, onboarding guides, and release notes—and turning them into a place people can query in plain language. After files are added, the content is organized for question answering, so employees and customers can get direct responses without hunting through folders or asking the same questions in chat.

In support workflows, a chatbot built from the document set can be placed on a website to handle “how do I” and troubleshooting questions, share the right steps, and point users to the relevant source material. Internally, the same approach works for IT and ops requests, policy lookups, and onboarding: new hires can ask where to find processes, managers can confirm procedures, and teams can check the latest guidance without waiting for a subject-matter expert.

Dokko also fits content maintenance routines. When documentation changes, teams update or replace files so the answers reflect the newest version. Multilingual delivery helps serve global audiences from one knowledge set, and accuracy safeguards keep responses tied to the uploaded materials. Branding options let the embedded experience match existing pages or portals so the bot feels like part of the product or intranet.