This unique software is an asset manager as well as a complete help desk support solution. The database helps you keep track of the equipment in your office and lets you manage computer and software maintenance so problems get identified and fixed more efficiently. If your company is currently using spreadsheets to track your help desk system, you know the limitations: for one thing, spreadsheets have no mechanism for reporting problems up the chain of command. And if you’ve tried other asset manager software or help desk support systems, you know how complicated most of them are to learn and use.
The trouble call portion of Computer Admin Pro can help organize your help desk system by tracking computers out for repairs, technicians assigned to calls, length of time calls remain open, and more. No more repair jobs will slip through the cracks. By logging a history of problems and resolutions within the help desk system, you can also build your own reference library for future troubleshooting.
And because Computer Admin Pro is a Filemaker-based product, you are essentially getting a Filemaker Pro template of a help desk system. That means if you have Filemaker Pro and purchase Computer Admin Pro, you don’t have to build your help desk support database from the ground up... just use the Filemaker Pro template, customize it to your liking with new fields, layouts, and buttons, and then input your data. It’s efficient, professional, and easy to set up.