Answermatic

Turn common HR questions into instant, accurate answers across Slack, Teams, and web.
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Stop chasing repeat HR questions. Put them on autopilot with Answermatic. In under an hour, you can connect the assistant to Slack, Microsoft Teams, Workplace, and a website chat widget, then import your policies from PDFs, SharePoint, Google Drive, or URLs. Tag topics like time off, benefits, payroll, and travel; set the bot’s voice (friendly, formal, or brand-matched); and preview answers in a sandbox before you publish. No engineering tickets are required—HR admins configure everything in a visual dashboard with clear controls for visibility, approvals, and routing.\n\nOnce live, employees ask in natural language: “How do I request PTO?”, “When is the next payroll run?”, or “What’s covered by our dental plan?” Answermatic responds with step-by-step guidance, links to forms, and the exact policy snippet—tailored by location, employment type, and seniority. It can collect simple inputs (dates, cost centers, manager names) and pass them to your existing workflows. If a conversation needs a human, it routes to the right HR inbox or Slack channel with conversation history attached. Out-of-office? The assistant acknowledges receipt and provides next-best steps, reducing back-and-forth and cutting resolution times.\n\nKeeping content current is straightforward. Draft or edit answers in one place, stage changes for review, and schedule seasonal updates (open enrollment, holidays, performance cycles). Build reusable playbooks for onboarding, leave of absence, equipment requests, or travel approvals. The dashboard flags gaps by showing unanswered or escalated topics; one click converts them into new canonical answers. Analytics surfaces deflection rate, top searches, and average time saved, so you can prioritize what to improve and show measurable impact to leadership.\n\nGovernance and rollout are built in. Use SSO to control who can see what, restrict answers by site or country, and redact sensitive fields automatically. Set retention windows and export conversation logs for audits. If your HRIS, ticketing tool, or LMS needs updates, connect via native apps or webhooks without changing your existing stack. Start small with one department or location, monitor outcomes, then scale globally with templates and localization. With Answermatic running in the background, HR teams spend more time solving complex issues—and employees get fast, consistent help whenever they need it.

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Review summary

Features

  • Connects to Slack, Microsoft Teams, Workplace, and website chat
  • Point-and-click setup; no coding required
  • Document ingestion from PDFs, SharePoint, Google Drive, and URLs
  • Personalized answers by location, role, and employment type
  • Configurable tone and brand voice
  • Live-agent handoff with full chat transcript
  • Topic tagging, playbooks, and content staging/approvals
  • Analytics for deflection, top searches, and time saved
  • Localization and audience-based visibility controls
  • SSO, data retention settings, and PII redaction
  • Native integrations and webhook support
  • Scheduled updates for seasonal HR cycles

How It’s Used

  • Automate PTO, holiday, and leave eligibility questions
  • Guide employees through benefits enrollment and plan comparisons
  • Deliver new-hire onboarding checklists and policy acknowledgments
  • Provide payroll calendars, cutoff dates, and tax form links
  • Explain expense policy rules and route approvals
  • Respond to travel, relocation, and visa support inquiries
  • Serve manager toolkits for performance reviews and probation steps
  • Answer compliance and training assignment questions with LMS links
  • Handle return-to-office and facilities access FAQs
  • Escalate sensitive cases to HR with context and SLAs

Plans & Pricing

Essential

Others

Initial setup
1 chatbot
1 language
Update answers via web UI
Up to 100 stored answers
Chatbot analytics
3 months data retention
Basic Web widget
Handover to email

Standard

Others

All Essential features plus
Up to 1,000 stored answers
12 months data retention
Handover to ticketing system
Slack, Microsoft Teams and Workplace integration
Employee pulse surveys

Enterprise

Custom

All Standard features plus
Unlimited stored answers
Negotiable data retention
Multiple languages
Custom bot logic
Handover to live chat
Integrations with HRMS

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