Tickets versions

Fast ticket management tool with screenshot capture, file attachments, drag & drop case mgmt, email & Spotlight/QuickLook integration.
2.3
Review

What's new

v2.3
- resolves crash for first time users
- Fixed: (2.3.1) Tag editor now correctly recognizes space bar as separator
- Feature: Smart Lists are now sorted alphabetically in the source list
- Feature: Events are now fetched on demand - paving the way
- Feature: Status menu item now supports multi account setups correctly and has account name, ticket number and the case title displayed (Thanks Rick)
- Feature: Cmd-1 selects the first inbox project
- Feature: Added Title with Event Summary Column to bug list FogBugzId: 2182 (Thanks @lapcat)
- Feature: Added correspondent to Bug List as available column FogBugzId: 2182 (Thanks @lapcat)
- Feature: Last edited by is now a smart list criteria field FogBugzId: 2199 (Thanks @stedicat)
- Feature: HTML Template formatting
- Feature: Added search within events
- Fixed: Send button on new cases stayed pressed even when failing send edits FogBugzId: 2220 (Thanks Robert)
- Fixed: Embedded URLs were being mangled under certain circumstances FogBugzId: 2150 (Thanks Stefano)
- Fixed: New Account addition pops up bug viewer window
- Fixed: dynamic event refresh works for tickets editor
- Fixed: Edited events (that were deleted using the EditEvent plugin) were not being picked up correctly FogBugzId: 2174 (Thanks Robert)
- Fixed: Bug list columns width and order are now preserved across restarts
- Fixed: Smart list display in Source List is now case insensitive FogBugzId: 2194 (Thanks Robert)
- Fixed: Reply and Forward from Tickets editor now works FogBugzId: 2197
- Fixed: Default action for double click or 'enter' on bug list is to bring up Editor. If you want or need the 'smart' behavior that decides to reply or edit based on case type, use 'defaults write com.manicwave.Tickets replyDoubleClick -bool YES'
- Fixed: Reply to works in tickets editor
- Fixed: NSLog cleanup
- Fixed: Subcases overflowed the header area when the detail area was too narrow (Thanks Robert)Fixed: Resolved list-detail splitter issue - new pane splitter added FogBugzId: 2151 (Thanks Stefano and Robert)
- Fixed: Template rendering bug performance issueFixed: People in predicate editor menus are now sortedFixed: Updated Bug Detail view to detail with wrapping and other UI oddities
- Fixed: Tickets that are opened by URL now correctly refresh from the server before editing. A bug viewer window is also opened (Thanks Rick, Robert and everyone else that mentioned this one)
- Fixed: Occasional but annoying crash
- Fixed: Ticket window refreshes after hotkey ticket creation (and via URL handling e.g. Choosy)
- FogBugzId: 2107 (Thanks Rick, Robert)
- Fixed: attempting to save ticket that results in a communication error prevented sending again (Thanks Rick)
- Fixed: Screen shots were not being attached for the edit or email windows FogBugzId: 2087 (Thanks Rick)
- Fixed: Predicate editor menus with people are now sorted (Thanks Rob)
- Fixed: Resolved list-detail splitter issue - new pane splitter added FogBugzId: 2151 (Thanks Stefano and Robert)
- Fixed: Resolved rare, but painful duplication of cases
- Fixed: Resolved framework loading issue when running in 32 bit mode (Thanks Matt)
- Fixed: Resolved issue with apparent hang when replying to case (Thanks @stedicat)
- Fixed: Resolve/Close/Resolve and Close were failing from the tickets editor if the case comment was empty
- Fixed: Screen shots were not being attached for the edit or email windows FogBugzId: 2087 (Thanks Rick)
- Random background crash was resolved
- Crasher: Crasher on initial import when request times out

Alternative downloads

ACTPrinter Mac
ACTPrinter Mac
Free
rating

Free vritual printer application.

Kerberos
Kerberos
Free
rating

Provides Kerberos 4 &5 protocols, GSSAPI, a graphical authentication interface

TicketPrint
TicketPrint
rating

Create, design, and print event tickets, cards, and tags.

Easy Numbering
Easy Numbering
rating

User-friendly way for printers (the people, not the peripherals) to automatically number forms, and print serial numbers on tickets, receipts, etc.

PhoneWord
PhoneWord
Free
rating

PhoneWord will help you find your own vanity phone numbers.