TicketAlert
Use TicketAlert to be notified of new tickets received in your Kayako SupportSuite and eSupport.
Use TicketAlert to be notified of new tickets received in your Kayako SupportSuite and eSupport.
After installing TicketAlert, you will have a new icon in your menubar and you will receive notifications from your helpdesk about new tickets and replies.
Note: TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport.
Additionally TicketAlert Professional offers the following:
- Receive notifications for more than one helpdesk.
- Use a filter to Include or Exclude a notification from the History Dialog or only for showing an Alert.
- A (selectable) helpdesk/department tree in the History Panel.
- A (selectable) history stack of received notifications in the History Panel.
- Option to use a 'normal' menu for the status item.
- When using the 'normal' menu a counter will show the # of notifications.
- When using the 'normal' menu a tooltip will show the last refresh.
- Change the sort order of the notifications.
- Automatically create a ToDo in iCal.
- Automatically create a ToDo in MS Outlook.
- Automatically create a Task in Things.
- Automatically create a Task in OmniFocus.