Replies

Replies helps you manage customer support email.
Tired of wasting time rewriting the same email responses?
Introducing Replies, an email Mac application developed to assist you handling customer support emails by saving time on answering emails.
For a quick introduction watch this movie.
Main benefits:
Don't repeat yourself
Replies remembers all your email answers including any attachments like screenshots, movies, and other documentation.

Next time you get a similar support request, Replies helps you create a helpful answer within seconds.
Know your customers
Stay informed through conversations and smart folders.
With conversations, all related messages are grouped onto one page. So with one glance, you'll instantly know what's happening.
Smart folders automatically sort your emails into labeled folders such as "VIP" or "new customers". Since this prioritizes your conversations, your email inbox is more manageable. This is because you can answer one folder at a time.
Reclaim your inbox
Replies help you keep your email inbox empty by archiving older messages. You'll be happy not having to sort through several messages.