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On-line Discussion
You can connect to on-going discussions with regard to ConferenceRoom by going to the support page at http://irc.webmaster.com/frames/products/conferencechannel/cr-support.html or logging in with your IRC client with the following configuration:
SERVER: live.conferenceroom.com
PORT: 6667
CHANNEL: #conferenceroom
Please note that we try to have someone in the support channel during our business hours 9am to 4pm Monday through Friday Pacific Time. While WebMaster staff does not man this channel 24 hours a day, there are several people that come in and offer to help. WebMaster official support engineers are all channel operators and either have an @ in front of their name or their nickname is in blue. If you come to the support channel and nobody is available to assist you, you can either email support@webmaster.com or come back during business hours.
Email Support
If you do encounter problems with the installation or operation of ConferenceRoom, please send email to support@webmaster.com. If you should have inquiries about your orders please contact orders@webmaster.com.
Phone Support
Telephone Support is available from 10am to 4pm pacific time Monday through Friday. Please call (408) 345-1800 and ask for the ConferenceRoom support department. Please have your serial number available, along with the configuration of your ConferenceRoom, Operating System type and system configuration.
Unlicensed Users
To ensure that you get the maximum benefits from our products, we give email support to trial users for the time of the trial period.