Can you explain the sudden disappearance of info online status (e.g. online status came up as "Online 2 minutes ago" and the next time I checked it had disappeared)? The person says they were not using Viber. Is this possible or had they just deleted the conversation?
A
Answer by
Alex Urbach
This is just an error of the server. You shouldn't rely on the status of users on Viber because it isn't very accurate. For example, I used Viber and we chat but the status listed him as being offline while he was on and active. You can't know for sure what is the other user doing based on its online status.
Just reinstalled Viber, but I cannot call my previous Viber contacts on free Viber, only to Viber out.
J
Answer by
Julia Bocchetta
Viber uses the built-in contact list to detect the users who use the service as well. If you want to add a contact simply connect to the Internet then open Viber and click/tap the button with a figure and a plus. Enter its phone number and you should have the possibility to chat with the newly added contact. The Internet is required for this process since the application will connect to Viber servers to see if the user uses the service or not.
You will need to add his number into the Contact list of your phone then use Viber > Settings > Contacts > Update Contacts. He/she needs to have Viber installed as well.
Viber is available for multiple operating systems like: Android, iOS, Windows Phone, BlackBerry RIM, Bada OS and Symbian. You can use the main website or the store application to install it on your phone. Please notice that you will need a valid SIM card as the software will connect you with other users based on the SIM card contacts.
Can you explain the sudden disappearance of info online status (e.g. online status came up as "Online 2 minutes ago" and the next time I checked it had disappeared)? The person says they were not using Viber. Is this possible or had they just deleted the conversation?
This is just an error of the server. You shouldn't rely on the status of users on Viber because it isn't very accurate. For example, I used Viber and we chat but the status listed him as being offline while he was on and active. You can't know for sure what is the other user doing based on its online status.
Just reinstalled Viber, but I cannot call my previous Viber contacts on free Viber, only to Viber out.
Viber uses the built-in contact list to detect the users who use the service as well. If you want to add a contact simply connect to the Internet then open Viber and click/tap the button with a figure and a plus. Enter its phone number and you should have the possibility to chat with the newly added contact. The Internet is required for this process since the application will connect to Viber servers to see if the user uses the service or not.
You will need to add his number into the Contact list of your phone then use Viber > Settings > Contacts > Update Contacts. He/she needs to have Viber installed as well.
Viber is available for multiple operating systems like: Android, iOS, Windows Phone, BlackBerry RIM, Bada OS and Symbian. You can use the main website or the store application to install it on your phone. Please notice that you will need a valid SIM card as the software will connect you with other users based on the SIM card contacts.